Frequently Asked Questions

Everything you need to know about the MOWALOLA experience.

How long does shipping take?

Standard domestic orders typically arrive within 5-7 business days, while international shipping can take up to 14 business days depending on customs processing.

What is your return policy?

We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain limited-release pieces and intimate wear are final sale.

How do I determine my size?

Each product page features a specific size guide. Our silhouettes often range from body-con to oversized, so we recommend checking the individual garment measurements provided.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs and import duties are calculated at checkout based on your specific location and local regulations.

Are your products authentic?

All items purchased directly from our official online store are 100% authentic MOWALOLA products, designed in London and manufactured to high-quality standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.